Get help from our technicians when you get in a bind. This premium support package allows you to receive support that is above and beyond our basic support.
Clients who choose to signup for our Annual Premium Support, get the best support from our techs without incurring any extra fees normally associated with these support tasks. Here are examples of the types of extra support that you can receive from us that you normally would not get under the basic support package...
In addition to all support options available in our eSupport Center, you will receive:
- Troubleshooting - We'll connect to your server via FTP and attempt to fix the problem for you.
- Import Troubleshooting - just email us your excel file and we'll format it for you
- Template Help - We'll help you with any template modifications that you may have.
- Upgrade Service - We'll handle any upgrades that you wish to perform
This is a subscription contract that is payable once a year and is automatically renewed annually. |
